{"id":79,"date":"2024-10-05T00:49:25","date_gmt":"2024-10-04T22:49:25","guid":{"rendered":"https:\/\/smartklokke.no\/?page_id=79"},"modified":"2024-12-16T14:31:28","modified_gmt":"2024-12-16T13:31:28","slug":"klager-og-returer","status":"publish","type":"page","link":"https:\/\/smartklokke.no\/en\/klager-og-returer\/","title":{"rendered":"Complaints and returns"},"content":{"rendered":"
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Complaints and returns<\/h1><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Hvordan sende inn en klage?<\/h4>\n
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  1. Har du hatt problemer med enheten du har kj\u00f8pt? \u2013 Kontakt oss p\u00e5 e-post: kontakt@smartklokke.no og beskriv problemet i detalj.<\/li>\n \t
  2. Vil du sende enheten din til oss for en klage? \u2013 Pakk det klagede produktet n\u00f8ye og legg ved et utfylt garantikort og kj\u00f8psbevis.\nSend den forberedte klagepakken til v\u00e5r adresse:\nENGINEERING OG R\u00c5DGIVNING AS Br\u00f8ttemsvegen 825P 7540 KL\u00c6BU.<\/strong>\nKlager kan kun sendes til nettstedet v\u00e5rt ved \u00e5 sende dem til adressen ovenfor. Det er ikke mulig \u00e5 levere saken for klagen personlig.<\/strong><\/li>\n \t
  3. F\u00f8lgende data kreves for \u00e5 vurdere en klage:\n
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    • kundedata<\/li>\n \t
    • korrespondanseadresse<\/li>\n \t
    • kontakt telefonnummer<\/li>\n \t
    • e-postadresse<\/li>\n \t
    • detaljert beskrivelse av feilen<\/li>\n \t
    • skanning eller original av kj\u00f8psbevis (kvittering eller faktura)<\/li>\n<\/ul>\n<\/li>\n \t
    • Hvis dataene som er oppgitt i klagen som kreves for behandling av den, ikke er fullf\u00f8rt, vil vi kontakte deg for \u00e5 fullf\u00f8re dem f\u00f8r vi vurderer klagen. Vi forbeholder oss retten til \u00e5 returnere klagen uten \u00e5 vurdere den i frav\u00e6r av kontakt for \u00e5 komplettere dataene.<\/li>\n \t
    • Vi vil vurdere klagen innen 14 virkedager fra datoen for mottak av den i riktig form.<\/li>\n \t
    • Svaret p\u00e5 klagen sendes til e-postadressen oppgitt av Kj\u00f8per eller til den tradisjonelle postadressen.<\/li>\n \t
    • Vi aksepterer ikke postoppkrav.<\/li>\n \t
    • Kunden plikter \u00e5 sende de reklamerte varene for egen regning, og dersom reklamasjonen aksepteres, sender vi de reparerte eller erstattede varene til kunden for v\u00e5r regning.<\/li>\n \t
    • Hvis du er i tvil, vennligst kontakt oss p\u00e5 f\u00f8lgende e-postadresse: kontakt@smartklokke.no<\/li>\n \t
    • Vi vil gi deg tips om hvordan du kan sende inn en klage raskt og greit.<\/li>\n<\/ol>\n \n

      <\/span>Heving fra kontrakten av forbrukeren<\/h4>\nI henhold til forbrukerrettighetsloven av 30. mai 2014 har kj\u00f8per 14 dager fra dato for mottak av varen til \u00e5 sende en angreerkl\u00e6ring fra kontrakten, og dersom selger ikke har informert om angreretten – 12 m\u00e5neder .\n\nReturen av varen fra forbrukeren b\u00f8r skje umiddelbart, senest innen 14 kalenderdager fra datoen for sending av erkl\u00e6ringen, i likhet med tilbakebetalingen fra selgeren. Selgeren kan imidlertid utsette \u00e5 sende tilbake midlene til han mottar varen.\n\nReturretten er ikke tilgjengelig for kj\u00f8pere som har bedt om salgsdokument i form av mva-faktura med skatteidentifikasjonsnummer.\n\nUnntaket er personer som driver enkeltpersonforetak.\n
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      1. Varene som returneres av forbrukeren b\u00f8r pakkes p\u00e5 en hensiktsmessig m\u00e5te for \u00e5 sikre ingen skade under transport. Varene returneres i originalemballasje med komplett utstyr og tilbeh\u00f8r samt dokumenter utstedt ved salg. De returnerte varene kan ikke b\u00e6re noen bruksspor og skal ikke ha noen mekaniske skader. Adressen for sending av returnerte varer er: ENGINEERING OG R\u00c5DGIVNING AS Br\u00f8ttemsvegen 825P 7540 KL\u00c6BU.<\/strong><\/li>\n \t
      2. Produkter fra skj\u00f8nnhetskategorien er beregnet p\u00e5 personlig pleie og hygiene. Emballasjen er sikret med en spesiell beskyttelsesfolie eller sikkerhetsforseglinger hvis folien eller forseglingene er brutt, vil det ikke v\u00e6re mulig \u00e5 returnere varene. Retur av produkter hvis emballasje er \u00e5pnet vil ikke bli akseptert (artikkel 38 nr. 5 i lov om forbrukerrettigheter).<\/li>\n \t
      3. Avtalen anses som ugyldig og forbrukeren er ansvarlig for enhver verdireduksjon av varen som f\u00f8lge av bruk av den p\u00e5 en m\u00e5te som g\u00e5r utover det som er n\u00f8dvendig for \u00e5 fastsl\u00e5 varens art, egenskaper og funksjon.<\/li>\n \t
      4. Kostnadene ved direkte \u00e5 sende (returnere) varene til selgeren i forbindelse med heving fra kontrakten uten \u00e5 oppgi grunn innen 14 dager fra datoen for levering av varene b\u00e6res av forbrukeren.<\/li>\n \t
      5. Hvis forbrukeren har valgt en annen leveringsm\u00e5te enn den billigste standardleveringsmetoden som tilbys av gr\u00fcnderen, er ikke gr\u00fcnderen forpliktet til \u00e5 refundere tilleggskostnadene som forbrukeren p\u00e5l\u00f8per.<\/li>\n \t
      6. Dersom godset blir skadet under transport, skal det utarbeides en skademelding. For \u00e5 gj\u00f8re dette, vennligst kontakt budfirmaet – kunden gj\u00f8r en individuell avtale med budet for \u00e5 utarbeide en skaderapport. Rapporten kan skrives inntil 7 kalenderdager fra mottak av forsendelsen. Send en skanning av den skriftlige skademeldingen sammen med returskjemaet til f\u00f8lgende e-postadresse: kontakt@smartklokke.no .<\/li>\n \t
      7. Dersom Varene som returneres av Kunden er skadet eller viser tegn til \u00e5 v\u00e6re brukt p\u00e5 en m\u00e5te som g\u00e5r utover det som er n\u00f8dvendig for \u00e5 fastsl\u00e5 varens art, egenskaper og funksjon, er Kunden ansvarlig for \u00e5 redusere varens verdi. I dette tilfellet vurderer selgeren reduksjonen i verdien av varen i prosentomr\u00e5det fra 1% til 99% og er forpliktet til \u00e5 redusere refusjonsbel\u00f8pet med bel\u00f8pet for hans krav knyttet til reduksjonen i verdien av varen.<\/li>\n \t
      8. Retur av gjensidige fordeler b\u00f8r skje umiddelbart, senest innen 14 dager etter tilbaketrekking fra kontrakten.<\/li>\n \t
      9. Hvis du har sp\u00f8rsm\u00e5l eller tvil, vennligst kontakt oss p\u00e5 e-post: kontakt@smartklokke.no fra 8.00 til 16.00, mandag til fredag.<\/li>\n \t
      10. Ved uberettiget retur vil Kj\u00f8per v\u00e6re forpliktet til \u00e5 dekke kostnadene forbundet med \u00e5 returnere produktet til Kunden, bel\u00f8pet for disse kostnadene er estimert til maksimalt ca. 60 NOK.<\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Hvordan sende inn en klage? Har du hatt problemer med enheten du har kj\u00f8pt? \u2013 Kontakt oss p\u00e5 e-post: kontakt@smartklokke.no og beskriv problemet i detalj. Vil du sende enheten din til oss for en klage? \u2013 Pakk det klagede produktet n\u00f8ye og legg ved et utfylt garantikort og kj\u00f8psbevis. Send den forberedte klagepakken til v\u00e5r […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-79","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"smartklokke.no","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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