Rules for the online store

RULES FOR THE SMARTKLOKKE.NO ONLINE STORE

These regulations define the general conditions and principles for the operation of the online store smartklokke.no (hereinafter referred to as " The online store "). The online store operated by the Service Provider is a sales platform on which the Service Provider provides services to Customers electronically, as well as through which the Customer has the opportunity to familiarize themselves with and conclude a sales contract for the Goods presented by the Sellers. For this purpose, the Service Provider provides Customers and Sellers with appropriate system, IT and technological tools and provides services under the conditions specified in the Regulations.

§ Section 1 Definitions

Working days - means weekdays from Monday to Friday or Saturday, excluding public holidays.
Delivery - means the actual act of delivering to the customer by the seller, through the supplier, the goods specified in the order.
Supplier - means the entity with which the seller cooperates for the delivery of goods:
1. courier company;
Password - means a sequence of letters, digits or other characters chosen by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.
Customer - means an entity with which, in accordance with the regulations and statutory provisions, services can be provided electronically or with which a sales agreement can be concluded.
Consumers - means a natural person who carries out a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
Customer account - means an individual panel for each customer, launched on his behalf by the service provider after the customer has registered
Contractor - means a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, which conducts business or professional activity on its own behalf and performs a legal act that is directly related to its business or professional activity.
Regulations - means these regulations.
Registration - means an actual activity performed in the manner specified in the Regulations, which is required for the Customer to use all functions of the Online Store.
Seller/vendor - an entrepreneur who operates a commercial company under SMARTKLOKKE.NO ENGINEERING OG RÅDGIVNING AS Org, nr: 934094271 Brøttemsvegen 825P 7540 KLÆBU, and uses the functionality and resources of the online store to invite customers to enter into a sales agreement.
Store website - means the websites under which the service provider operates the online store, which operates on the domain smartklokke.no.
Products - means a product presented by the seller via the shop website, which may be the subject of a sales agreement.
Durable medium - means a material or tool that enables the customer, seller or service provider to store information addressed personally to him, in a way that allows access to the information in the future for a period of time appropriate to the purposes for which this information is served, and that allows the reproduction of the stored information in unchanged form.
Sales contract - means a sales contract entered into externally, on the terms specified in the Regulations, between the Customer and the Seller.
Additional service - a paid service provided to the Customer outside the Online Store, which is only possible to purchase for a device purchased via the Website's Website.
Service provider - means the store owner, ENGINEERING OG RÅDGIVNING AS Org, nr: 934094271, who in matters relating to the operation of the store can be contacted by correspondence sent to the following address: Brøttemsvegen 825P 7540 KLÆBU.
Revealed deficiencies - means defects described in the product card by the seller.

§ Section 2 General provisions and use of the Online Store

All rights to the Online Store, including economic copyrights, intellectual property rights to the name, Internet domain, Store website, as well as to patterns, forms, logos, images posted on the Store website (except for certain logos and images presented on the Store website, whose copyrights belong to third parties) belong to the Service Provider.
The Service Provider will make every effort to ensure that the use of the Website is possible for Internet users using all popular browsers, operating systems, types of devices and types of Internet connections. The minimum technical requirements for using the website are a web browser with at least Internet Explorer 7 or Chrome (all versions) or FireFox 3 or Opera version not older than 2 or Safari 5 or newer, with Javascript enabled, that accepts files and an Internet connection with a bandwidth of at least 256 kbit/s. The website's webpage is responsive and adapts dynamically to any screen resolution.
The Service Provider uses the mechanism of "cookies", which, when Customers use the Store's Website, are stored by the Service Provider's server on the hard disk of the Customer's end device. The use of "cookies" is intended to ensure the correct operation of the Store's Website on Customers' end devices. This mechanism does not damage the Customer's end device and does not cause configuration changes in the Customer's end devices or in the software installed on these devices. Each Customer can disable the "cookies" mechanism in the browser of their End Device. The service provider indicates that disabling cookies may, however, cause difficulties or prevent the use of the store's website. More information on this topic can be found in the "Privacy Policy" tab.
In order to place an order in the Online Store via the Store's Website or by e-mail and to use the services available on the Store's Websites, it is necessary to enter into an agreement for the electronic delivery of the service to an electronic sales platform for the Store's assortment. This is done by accepting the Store's regulations and confirming the order with payment obligation. In connection with
1. entering into an agreement for the provision of electronic services for displaying the store's assortment is done by opening the website via a web browser.
2. Entering into an agreement for the provision of the electronic services indicated above is tantamount to submitting the following declarations:
  - I have read the regulations that form the basis for placing an order and entering into a distance selling contract and I accept the provisions
  - I start using the seller's services voluntarily,
  - I fulfill the conditions for using the store set out in the regulation,
  - the data provided by me in the order form is true and does not infringe the rights of third parties,
  - I agree to enter into the contract electronically,
  - I consent to the collection and processing of my personal data by the seller to the extent necessary to provide services electronically, on the terms set out in the regulation
  - I agree to receive notifications and information about difficulties, changes or technical interruptions in the operation of the Store (which do not constitute commercial information or direct marketing) to the email address provided in the order form.
3. The Seller may terminate the agreement for the provision of electronic services in the following cases:
  - if the method of using the Services is in violation of the Store's regulations;
  - if the client's activity leads to the commission of a crime and if it violates the rights of third parties;
  - if the seller has received official notification of the unlawful nature of the data provided or the buyer's activities related to them,
  - if the buyer sends unsolicited commercial information,
  - if the buyer grossly or persistently violates the provisions of the regulations,
  - if the address information provided by the buyer raises objectively justified doubts about their correctness or veracity, in particular the buyer provides non-existent cities, streets that do not exist in the city, data of fictitious characters.
4. The Buyer may terminate the contract for the provision of electronic services at any time. The declaration of termination of the contract for the provision of electronic services is sent by the Buyer to the Seller's e-mail address specified in the Regulations.
5. termination of the contract for the provision of electronic services takes place with 14 days' notice.
6. The customer is prohibited from spreading illegal content. The Seller reserves the right to ask the Buyer to remove illegal content from any resource on the store's website, setting a deadline for its removal not shorter than 3 days. After the set deadline expires without effect, the Seller will have the right to remove illegal content.
It is prohibited for the Customer to provide illegal content and for the Customer to use the Online Store, the Store's Website or free services provided by the Service Provider in a way that is against the law, good practice or violates the personal rights of third parties.
The Service Provider declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and altering customer data by unauthorized persons, therefore customers should use appropriate technical measures that will minimize the above-mentioned threats. In particular, use anti-virus programs and programs that protect the identity of Internet users. The service provider never asks the customer to give him the password in any form.
It is not allowed to use the resources and functions of the Online Store to carry out activities by the Customer that would infringe the interests of the Service Provider or the Seller, i.e. advertising activities of another entrepreneur or product; activities involving the publication of content unrelated to the activities of the Seller; activities involving the publication of false or misleading content.

§ Section 3 Orders

The information on the Website of the Store does not constitute an offer by the Seller within the meaning of the Civil Code, but only an invitation to Customers to make an offer to conclude a sales agreement.
The Customer can place orders in the Online Store via the Store's Website or e-mail 7 days a week, 24 hours a day.
The Customer can place orders in the Online Store or by phone during the hours and days indicated on the Store's Website.
The Customer placing an order via the Store's website completes the order by selecting the item(s) and additional services that he is interested in and adds it to the "BASKET". After completing the entire order and indicating the delivery method and payment method in the "BASKET", the customer places the order using the available order form, and then selects the "Order and pay" button on the store's website. Each time before placing an order, the Customer is informed of the Seller's data on the total price of the selected Goods and Delivery, or the Goods, Additional Service (including the method of implementation) and Delivery, as well as of all additional costs that he is obliged to incur in connection with the sales contract.
In special cases, the quantity of the Goods purchased by the Customer may be limited, which the Customer is always informed of when placing an order. In the case of goods marked as "promotion" or goods marked as "sale", the order in which orders are processed depends on the order in which the purchase is made. The quantity of goods at promotional or sale prices is limited. The seller also informs in the description of the item in the store about the exhaustion of the package of accessories offered with the item being sold.
The Customer placing an order by e-mail sends it to the e-mail address provided by the Service Provider on the Store's Website. In the message sent to the Service Provider, the Customer specifies in particular: The name of the Goods, the color and quantity among the Goods presented on the Store's Website, as well as whether he wishes to use the Additional Service and his contact information.
After receiving the electronic message from the Customer referred to in §3 paragraph 7, the Service Provider sends a return message to the Customer by e-mail, providing the Seller's data, the price of the selected goods and possible payment methods and the method of delivery together with the cost and cost of the additional service, if selected by the Customer, as well as information on all additional payments. The Customer will be liable according to the sales agreement. The message also contains information to the Customer that entering into a sales agreement via e-mail entails an obligation to pay for the ordered Goods. Based on the information provided by the Service Provider, the Customer may place an order by sending an e-mail to the Service Provider indicating the chosen payment method and delivery method. Each time before placing an order, the Customer is informed of the details of the seller with whom the sales agreement will be concluded.
Placing an order as mentioned in §3 paragraph 3 and §3 paragraph 7, constitutes submission by the customer of an offer to enter into a sales agreement for the goods that are the subject of the order.
After placing the order, the Seller will send confirmation of order acceptance to the e-mail address provided by the Customer. Confirmation of acceptance of the order is the Seller's declaration of acceptance of the offer mentioned in §3 pt. 8 above and upon receipt of it by the Customer, a sales agreement is concluded.
The Customer placing an order by telephone uses the telephone number provided by the Service Provider on the Store's Website. When placing an order by telephone, the Customer provides the Service Provider with the name of the Goods among the Goods available on the Store's Website and the quantity of the Goods he/she wishes to order. The Customer may also order an additional service. Then, after completing the entire order, the Customer specifies the method and address of delivery and the method of payment and also indicates, at his/her choice, his/her e-mail address or correspondence address to confirm the order. Each time the Customer places an order by telephone, the Customer is informed of the details of the Seller with whom the sales contract will be concluded, the total price of the selected goods or goods and the additional service (including the method of implementation) and the total cost of the chosen means of delivery, as well as all additional costs that he is obliged to incur in connection with the sales contract.
Placing an order in accordance with §3 section 10 takes place in real time, i.e. during a telephone call. At this point, the sales agreement is concluded.
After entering into the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer's e-mail address or in writing to the address provided by the Customer during Registration or ordering.
After the sales agreement has been entered into, the Seller may contact the Customer on the telephone number provided to check the Customer's level of satisfaction with the transaction carried out in the Online Store.
If the total value of the goods listed in items 28a-28c of Appendix No. 11 to the Law on Taxes on Goods and Services of March 11, 2004 (Journal of Laws No. 54, item 535), i.e. of July 29, 2011 (Journal of Laws No. 177, item 1054). ) i.e.:
1. 28a ex 26.20.11.0 Portable automatic data processing machines with a mass less than or equal to 10 kg, such as: laptops and notebook computers; pocket computers (e.g. notebooks) and similar - only portable computers, such as: tablets, notebooks, laptops;
2. 28b ex 26.30.22.0 Telephones for mobile or other wireless networks - only mobile phones, including smartphones;
3. 28c ex 26.40.60.0 Video game consoles (of a kind used with a television receiver or a free-standing screen) and other games of skill or chance with an electronic display, excluding parts and accessories;
  as part of an economically uniform transaction covering the above-mentioned goods exceeds the amount of PLN 20,000 net, the purchase of the above-mentioned goods between the Seller and the Customer will take place on separate, written terms, in particular taking into account the applicable regulations and the resulting principle of reverse charge for VAT, if applicable to the Customer placing the order.

§ Section 4 Payments

The prices on the Store Website for a given Item are gross prices, expressed in NOK. The stated prices do not include information on the costs of delivery and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, of which the Customer will be informed. Furthermore, the Seller reserves the right to change the prices of goods included in the Store's assortment, introduce new goods to the assortment, carry out and cancel campaigns on the Store's website or make changes to them. After concluding the contract with the Buyer, the Seller is bound by the price of the goods and will not change it by the choice of the method of delivery and the order.
The customer can choose the following payment methods for the ordered goods:
1. Bank transfer;
2. Vipps;
The Customer shall pay for the order with the amount specified in the concluded sales agreement within 5 working days, if he chose the form of prepayment. Furthermore, the Seller reserves the right to require a deposit on the sales price in an amount not exceeding 50 % of the order value. This reservation applies in particular to:
1. unusual items, not available in regular sales in Poland and imported on individual orders,
2. goods made to order and have specific characteristics specified in the order.
3. orders whose total value exceeds the gross amount of NOK 14,000.
  The Buyer will be informed by the Seller of the need to pay a deposit in an email containing a summary of the order. In this message, the seller will inform the buyer of the amount of the deposit and the date of payment. By confirming the order, the buyer accepts the terms of payment of the deposit.
  If the Buyer does not pay the deposit within the agreed period, the order will be considered canceled. The deadline for payment of the deposit begins to run from the moment the contract is concluded between the parties. The Buyer is exempt from the obligation to pay the deposit if the Seller refuses to accept the offer.
  In the event of payment by transfer before the shipment is sent (prepayment), the Seller is entitled to withhold shipment of the goods until the amount corresponding to the sales price together with any shipping costs has been credited to his bank account.
In the event of non-payment on the part of the Customer within the time limit referred to in §5 clause 3, the Seller is entitled to withdraw from the Sales Agreement. After the ineffective expiry of the payment deadline, the Seller will send the Customer a declaration of withdrawal from the contract on a durable medium pursuant to Art. 492 of the Civil Code.
Until the goods are collected, the customer has the contractual right to withdraw from the contract pursuant to Art. 395 of the Civil Code. The customer can exercise this right by submitting a declaration to the seller, in particular by using a dedicated link available in the order confirmation e-mail. The above-mentioned contractual right of withdrawal is separate and does not infringe or limit the right to withdraw from the contract within 14 days within the meaning of the Consumer Rights Act, described in §9 of the Regulations.

§ 5 Delivery

The Seller is obliged to deliver the goods that are the subject of the sales agreement without defects.
The Seller guarantees order processing time from 1 to 14 days, unless another delivery time is clearly stated in the description of the item in the Store. In special cases beyond the Seller's control, the order processing time may be extended. The Buyer will immediately be informed of any extension of the order processing time by telephone or e-mail. If it is necessary to extend the order processing time, the Buyer has the right to withdraw from the sales contract. In the case of payment by transfer, the above deadline is extended by the transfer processing time. The purchased goods are delivered via an entity offering paid parcel delivery services. The Seller is not liable for non-delivery of goods or delay in delivery caused by incorrect or inaccurate address provided by the Buyer.
The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form. In the case of some Goods exceeding 30 kg, the Customer has the option of purchasing an additional service, i.e. bringing the ordered Goods to the first room located on the Customer's premises at the address indicated in the order form, about which he is always informed at the time of ordering via messages posted on the website of the Store.
If a P.O. Box is chosen as the form of delivery, the delivery address will be the address of the parcel locker chosen by the Customer at the time of the order.
The Customer is obliged to examine the delivered shipment at the time and in the manner accepted for shipments of a given type. If the shipment is found to be missing or damaged, the Customer has the right to ask the Supplier's employee to prepare an appropriate report.
The Customer has the option of personal collection of the ordered goods. Collection can be made in the Stationary Store during the opening hours indicated on the store's website at: smartklokke.no , after agreeing with the seller on the collection date by e-mail or telephone.
The Seller will attach a VAT invoice or tax receipt to the shipment that is the subject of the Delivery, or send a VAT invoice covering the delivered Goods by e-mail to the e-mail address provided by the Customer when placing the order. The VAT invoice is delivered by e-mail in the form of an electronic file in PDF format. To open the file, the Customer must have free software that is compatible with the PDF format. For this purpose, the seller recommends Adobe Acrobat Reader, which can be downloaded free of charge at https://www.adobe.com
After delivery of the purchased goods, the seller may, as part of the execution of the contract with the customer, send the customer an invitation to complete a survey by e-mail to examine his opinion on the transaction. The customer has the right, but not the obligation, to complete it.

§5a Procedure for reporting damage to shipments. Compensation for shipments damaged during transportation

The Seller ensures proper protection and packaging of the sold item, which allows it to remain intact and intact during transportation, as long as the treatment of the shipment during transportation corresponds to the characteristics of the sold item.
Upon receipt of the parcel delivered by courier, the buyer is obliged to examine the parcel. If he finds that the object has been lost or damaged during transportation, he is obliged to take all necessary steps to establish the carrier's liability (Article 545 § 2 of the Civil Code).
In the case of cash on delivery, the bidder has the right to decide that the consignment can be checked after the full sale price of the goods together with any shipping costs have been paid to him.
If possible, the buyer should examine the contents of the package (not the condition of the packaging) in the presence of the courier. If the buyer asks to check the contents of the package, the courier has no right to refuse to participate in such an activity.
If the contents of the parcel turn out to be damaged, the Buyer has the right to request that a damage report be prepared in the presence of the courier. It is also possible to prepare a damage report after delivery of the shipment, according to the principles of the applicable regulations. The damage report is not mandatory to initiate the procedure for reporting transport damage, but it will constitute an obvious basis for the Seller to replace the purchased goods with undamaged ones free of charge when exchanging damaged shipments in this mode.
The Seller informs that the Buyer signing the receipt of the shipment without reservation and not preparing the damage report may mean that the shipment was received without reservation and that the purchased goods were delivered undamaged, which does not deprive the Buyer of the right to file a complaint and request the return of the goods due to their damage during transportation.
If the Buyer is not a Consumer, compensation for goods damaged during transport will only be made on the basis of a damage report prepared in accordance with the principles specified in section 5. 5. The damage report constitutes the exclusive basis for the Seller to replace goods damaged during transportation.
When the Seller delivers the goods sold to the carrier, the benefits and burdens associated with the goods sold and the risk of accidental loss or damage are transferred to the Buyer who is not a Consumer. The Seller is in this case not liable for any loss, damage or loss of the goods occurring after the goods have been released to the carrier, subject to clause. 7.
In case the goods are returned to the seller due to:
1. the buyer provides incorrect address details;
2. failure to collect the shipment by the buyer within the time specified by the courier;
3. other reason that can be attributed to the buyer,
4. The Seller has the right to charge the Buyer for the actual costs of handling the return transportation of the purchased item to the Seller. In the case indicated above, the cost of re-delivery of the purchased goods is borne by the Buyer in each individual case.

§ 6.1 Warranty

The provisions of this section only apply to the sale of goods to entities that are not consumers.
The Seller ensures delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty). In the case of used, defective Goods (e.g. from exhibition or return), the Seller always informs the Customer, in particular of any visible traces of use. With the above in mind, each Item, whether new, used or from exhibition or return, presented by the Seller, is appropriately described.
If the goods have a defect (excluding defects disclosed in the retail category), the customer may:
1. submit a declaration of price reduction or termination of the sales agreement, unless the Seller immediately and without disproportionate inconvenience to the Customer replaces the defective Goods with faultless ones or removes the defect.
  This limitation does not apply if the goods have already been replaced or repaired by the Seller or the Seller has not fulfilled its obligation to replace the goods with a faultless one or remove the defects. The customer may, instead of removing the defect proposed by the Seller, request the replacement of the goods with a flawless one or, instead of replacing the goods, demand the removal of the defect, unless the goods are brought into conformity with the contract in that way. chosen by the customer is impossible or would require excessive costs compared to the method proposed by the seller. In assessing excessive costs, account is taken of the value of the goods without defects, the type and importance of the defect found, and the inconvenience to which the customer would be subjected by a different satisfaction.
2. demand replacement of the defective goods with those free from defects or removal of the defect. The Seller is obliged to replace the defective goods with those that are free from defects or remove the defect within a reasonable time without excessive inconvenience to the customer.
  The Seller may refuse to satisfy the Customer's request if it is impossible to bring the defective goods into conformity with the contract of sale in the manner chosen by the Customer, or would require excessive costs compared to the other possible method of bringing the defective goods into conformity with the sale. Agreement. The costs of repair or replacement are covered by the Seller.
In the case of a Customer who is a Consumer, the complaint costs are covered by the Seller, in particular the costs of delivering the complained Goods to the Seller and sending them back to the Customer by the Seller.
The Customer may submit any complaints related to the goods or the implementation of the sales agreement in any form. We prefer written form, where the complaint letter can be sent to the Seller's address, as well as in electronic form.
Within 14 days from the date of the request containing the complaint, the seller will respond to the complaint about the goods or the complaint relating to the execution of the sales contract submitted by the customer.
The Customer has the possibility to send photographic documentation of the complained goods to the Seller's e-mail address, on the basis of which the Seller can consider the complaint about the goods within 14 (fourteen) days from the date of the request containing the complaint.
The Customer may submit a complaint to the Service Provider in connection with the use of free services provided electronically by the Service Provider. Complaints can be submitted electronically and sent to: kontakt@smartklokke.no . In the complaint, the Customer should include a description of the problem. The Service Provider shall immediately, but no later than within 14 days, assess the complaint and provide the Customer with a response.

§ 6.2 Lack of conformity between the goods and the contract

The provisions of this section apply to the sale of goods to entities that are consumers.
If the goods are not in accordance with the contract, the consumer can demand that they be repaired or replaced.
The Seller may make an exchange when the Consumer requests repair, or the Seller may make a repair when the Consumer requests replacement, if it is impossible to bring the goods into conformity with the contract in the manner chosen by the Consumer, or would require excessive costs for the Seller. If repair and replacement is impossible or would require excessive costs for the Seller, he may refuse to bring the goods into conformity with the contract.
When assessing the excessive costs for the seller, all circumstances of the case are taken into account, in particular the importance of the non-conformity of the goods with the contract, the value of the goods in conformity with the contract and the excessive inconvenience to the consumer resulting from a change in the method of bringing the goods into conformity with the contract.
The seller shall repair or replace the goods within a reasonable time from the moment the seller was informed by the consumer of the non-compliance with the contract, and without undue inconvenience to the consumer, taking into account the specificity of the goods and the purpose for which the consumer purchased them. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, are borne by the seller.
The consumer gives the seller goods that are subject to repair or replacement. The seller collects the goods from the consumer at his own expense.
If the goods are not in conformity with the contract, the consumer can submit a declaration for a price reduction or termination of the contract at any time:
1. Seller refused to bring the goods into conformity with the contract
2. Seller did not bring the goods in accordance with the contract
3. the lack of conformity of the goods with the contract continues, even if the seller has tried to bring the goods into conformity with the contract;
4. the non-conformity of the goods with the contract is so significant that it justifies a price reduction or termination of the contract without the consumer having first exercised the right to demand the return or replacement of the goods
5. it is clear from the seller's representation or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.
The reduced price must be in such proportion to the price resulting from the contract that the value of the non-contractual goods is equal to the value of the contractual goods.
The seller returns the consumer's amount due as a result of the use of the right to reduce the price immediately, at the latest within 14 days from the date of receipt of the consumer's declaration of the price reduction.
The consumer cannot withdraw from the contract if the non-conformity of the goods with the contract is insignificant.
If the lack of conformity concerns only some of the goods delivered under the contract, the consumer may terminate the contract only for those goods, and also for other goods purchased by the consumer together with the non-conforming goods. contract, if the consumer cannot reasonably be expected to agree to keep only goods in conformity with the contract.
In the event of withdrawal from the contract, the consumer shall immediately return the goods to the entrepreneur at his expense. The entrepreneur shall refund the price to the consumer immediately, at the latest within 14 days from the date of receipt of the goods or proof of return.
It is assumed that digital content or a digital service is not covered by a contract that requires the transfer of ownership of goods with digital elements.
The Customer may submit any complaints related to the goods or the implementation of the sales agreement in any form. We prefer written form, where the complaint letter can be sent to the Seller's address, as well as in electronic form.
Within 14 days from the date of the request containing the complaint, the seller will respond to the complaint about the goods or the complaint relating to the execution of the sales contract submitted by the customer.
The Customer has the possibility to send photographic documentation of the complained goods to the Seller's e-mail address, on the basis of which the Seller can consider the complaint about the goods within 14 (fourteen) days from the date of the request containing the complaint.
The Customer may submit a complaint to the Service Provider in connection with the use of free services provided electronically by the Service Provider. Complaints can be submitted electronically and sent to: kontakt@smartklokke.no . In the complaint, the Customer should include a description of the problem. The Service Provider shall immediately, but no later than within 14 days, assess the complaint and provide the Customer with a response.
The Customer may use out-of-court settlement of consumer disputes. The authorized entity competent for the Service Provider is the Provincial Inspectorate of Trade Inspection in Kielce.

§ 7 Warranty

Goods sold by the seller may be covered by a warranty provided by the goods manufacturer or distributor.
In the case of Goods covered by a warranty, information on the existence and content of the warranty is presented on the Store's Website.
Garanti på produktene er 5 år.

§ Section 8 Cancellation of the sales agreement

A Customer who is a Consumer who has entered into a sales agreement may withdraw from this without giving a reason within 14 days.
The deadline for withdrawing from the sales contract begins for the sales contract in which the entrepreneur delivers the goods - from the consumer or a third party indicated by him, except for the carrier who takes possession of the goods, and if the sales contract covers many goods delivered separately, in batches or parts - from the takeover of the last goods, batch or part, for other contracts - from the date of their conclusion.
The consumer can withdraw from the sales contract by sending a declaration of withdrawal to the seller. To comply with the deadline, it is sufficient to send a declaration before its expiry, e.g. to the following address: kontakt@smartklokke.no .
website at: kontakt@smartklokke.no . To meet the deadline, it is enough to send the declaration before it expires. The seller immediately confirms to the consumer the receipt of the form submitted via the website.
If the sales agreement is terminated, it is considered invalid.
If the Consumer has submitted a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
The seller is obliged to immediately, at the latest within 14 days from the date of receipt of the consumer's declaration of withdrawal from the sales contract, to reimburse all payments made by him, including the costs of delivering the goods to the consumer. The seller may withhold the repayment of payments received from the consumer until he receives the goods back or until the customer provides proof of return of the goods, whichever event occurs first.
If the Consumer exercising the right of withdrawal has chosen a different method of delivery of the Goods than the cheapest usual method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred.
The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Contract. To comply with the deadline, it is enough to return the Goods to the Seller's address before the deadline expires.
In the event of withdrawal, the Customer who is a consumer only bears the direct costs of returning the goods.
If, due to the nature of the Goods, they cannot be returned by regular mail, the Seller will inform the Consumer of the cost of returning the goods on the Store's Website.
The consumer is liable for any reduction in the value of the goods as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics and function of the goods.
The Seller will refund the payment using the same payment method used by the Consumer, unless the Consumer has expressly consented to another method of return, which does not entail any costs for him.
The right to withdraw from the sales contract does not apply to the customer who is a consumer in relation to contracts where the goods are non-prefabricated goods, manufactured according to the consumer's specifications or serve to meet his individual needs.
The right to withdraw from the Sales Contract does not apply to the Customer who is a Consumer in relation to contracts where the Goods are goods delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery.
The right to withdraw from the Sales Agreement does not apply to the Customer who is a Consumer in relation to contracts where the object of the service is sound or image recordings or computer programs delivered in a sealed package, if the package was opened after delivery. .
The right to withdraw from the sales contract does not apply to the Consumer Customer in relation to contracts for the provision of additional services if the Seller has fully performed the service with the express consent of the Consumer Customer, who has been informed that after the Seller has provided the service, he will lose the right to withdraw from the contract.
Products from the "Beauty Zone" category are intended for personal care and hygiene. The packaging is secured with a special protective foil or safety seals if the foil or seals are broken, it will not be possible to return the goods. Returns of products whose packaging has been opened will not be accepted (Article 38(5) of the Consumer Rights Act).
The right to return the goods within 14 days of purchase does not apply to earphones and earphones, which, for reasons of hygiene, are not subject to such a possibility (Article 38(5) of the Consumer Rights Act). The exception is goods that are originally packaged.

§ 9 Free services

The service provider offers free services to customers electronically:
1. Contact form;
2. Newsletter;
Services specified in §9 section 1 above are offered 7 days a week, 24 hours a day
The Service Provider reserves the right to choose and modify the type, form, time and method of providing access to the selected services mentioned, of which it will inform customers in a manner appropriate to changing regulations.
The contact form service consists of sending a message to the service provider using a form located on the store's website.
Termination from the free contact form service is possible at any time and involves stopping sending requests to the service provider.
The Newsletter Service can be used by any Customer who provides their e-mail address using the form provided by the Service Provider on the Store's website. After submitting the completed form, the Customer immediately receives confirmation from the Service Provider by e-mail to the e-mail address provided in the submitted form. Currently, an agreement has been concluded for the electronic delivery of the newsletter service.
The newsletter service consists of the Service Provider sending an electronic message with information about new services or products to an e-mail address. The newsletter is sent by the Service Provider to all customers who have subscribed.
Each newsletter addressed to given customers contains in particular: information about the sender, a completed "subject" field specifying the content of the shipment and information about the possibility and method of unsubscribing from the free newsletter service.
The customer can unsubscribe from the newsletter at any time by unsubscribing via the link included in each email sent as part of the newsletter service.
The customer account maintenance service is available after registration in accordance with the terms described in the Regulation and consists of providing the customer with a dedicated panel on the store's website, which allows the customer to modify the data provided during registration, as well as track the status of orders and history of orders already completed.
The Customer who has registered may submit a request to delete the Service Provider's Customer Account, and if the Service Provider requests to delete the Customer Account, it may be deleted within 14 (fourteen) days of the submission of the request.
The Publishing of Opinions service consists of enabling the Service Provider to make it possible for customers with a customer account to publish the customer's individual and subjective statements about the goods in particular on the store's website.
Termination from the Opinion Post Service is possible at any time and means that the Customer stops posting content on the Store's Website.
The Service Provider has the right to block access to the Customer Account and Free Services if the Customer acts at the expense of the Service Provider, the Sellers, i.e. carries out advertising activities for another entrepreneur or product; activities involving the publication of content unrelated to the activities of the Service Provider or Sellers; activities consisting in posting false or misleading content, as well as in the event that the Customer acts to the detriment of other Customers, the Customer's violation of legal provisions or the provisions of the Regulations, and also by blocking access to the Customer Account and free services is justified for security reasons - in particular: The Customer violates the security of the Shop Website or other hacking activities. Blocking access to the Customer Account and free services for the above reasons lasts for the period necessary to resolve the issue that constitutes the basis for blocking access to the Customer Account and free services. The Service Provider notifies the Customer of the blocking of access to the Customer Account and Free Services electronically to the address provided by the Customer in the registration form.

§ Section 10 Customer's responsibility for the content posted by him

By posting content and making it available, the Customer voluntarily distributes the content. The published content does not express the views of the Service Provider and shall not be identified with its activities. The Service Provider is not a content provider, but merely an entity that provides appropriate IT resources for this purpose.
The customer declares that:
1. is entitled to use copyright, industrial property rights and/or related rights to works, objects of industrial property rights (e.g. trademarks) and/or objects of related rights that constitute the Content, respectively;
2. personal data, image and information about third parties were placed and made available as part of the services referred to in section 10 of the Regulations in a lawful, voluntary manner and with the consent of the persons concerned;
3. agrees to view the Published Content by other Customers, the Service Provider and Merchants, and authorizes the Service Provider to use it free of charge in accordance with the provisions of these Regulations;
4. consent to compilations of works in accordance with the Copyright and Related Rights Act.
The customer is not entitled to:
1. posting, as part of the use of the services referred to in §9 of the Regulations, personal data of third parties and the dissemination of the image of third parties without the statutory authorization or consent of the third party; third parties;
2. post advertising and/or promotional content as part of the use of the services mentioned in Section 9 of the Regulations.
The Service Provider is responsible for the content posted by Customers, provided that it receives notification in accordance with section 11 of the Regulations.
Customers are prohibited from publishing, as part of the use of the services referred to in section 9 of the Regulations, content that may in particular:
1. be posted in bad faith, e.g. with the intention of violating the personal rights of third parties;
2. infringe any rights of third parties, including rights relating to the protection of copyright and related rights, the protection of industrial property rights, trade secrets or those relating to confidentiality obligations;
3. be offensive in nature or pose a threat to other people, would contain vocabulary that violates good manners (e.g. through the use of profanity or expressions that are generally considered offensive);
4. be in conflict with the interests of the service provider or sellers, i.e. content that constitutes promotional material for another entrepreneur or product; content unrelated to the activities of the service provider or sellers; false or misleading content;
5. otherwise violates the provisions of the regulations, good customs, provisions of applicable law, social or moral norms.
Upon receipt of a notification pursuant to §11 of the Regulations, the Service Provider reserves the right to modify or delete the Content posted by Customers as part of their use of the services referred to in §9 of the Regulations, in particular in relation to the Content that, based on reports from third parties or relevant authorities, was found that they may constitute a violation of these Regulations or applicable law. The Service Provider does not perform ongoing control of published content.
The Customer grants the Service Provider a free, non-exclusive license, unlimited in time and territory, to use the content posted by the Customer in the Online Store, in particular the publication of the content on the Store Website. The Customer grants the Service Provider the license referred to in the previous sentence for the following uses:
1. make them publicly available in such a way that anyone can access them at a place and time of their choosing (including making them available on the Internet) as well as public display;
2. in recording and reproduction - recording and reproduction in computer memory and the production of copies using a specific technique, including printing, reprography, magnetic recording and digital techniques.

§ Section 11 Reporting threats or infringements of rights

If the Customer or any other person or entity believes that the content published on the Store's Website violates their rights, personal rights, good customs, feelings, morals, beliefs, principles of fair competition, know-how, secrets protected by law or under an obligation, may notify the Service Provider of a potential violation.
The Service Provider notified of a potential breach shall take immediate action to remove the content causing the breach from the store's website.

§ Section 12 Privacy policy

The administrator of the Customer's personal data is the Service Provider (hereinafter referred to as "PP"). Contact with the Administrator The Customer can obtain information by letter (Brøttemsvegen 825P 7540 KLÆBU), by e-mail ( kontakt@smartklokke.no ).
The Administrator declares that it has implemented and applies the principles for the processing of personal data specified in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ UEL2016.119.1, General Data Protection Regulation).
The personal data of each customer individually is processed in accordance with Art. 6 section 1 letters a), b), c) and f) GDPR in order to perform the contract concluded by the Customer with PP regarding the sale of goods or provision of services offered by PP, as well as to fulfill the legal obligations of PP, confirm payment credibility, pursue claims, process complaints, directly market products and services covered by PP's commercial offer, including to adapt the commercial offer and promotional activities to the needs of the Customer, as well as to make statements, analyzes and statistics, financial settlements, inter alia the issuance of accounting documents.
The following categories of customer personal data are processed:
1. name and surname,
2. phone number,
3. correspondence address,
4. e-mail address,
5. IP address,
6. Tax identification number (optional).
The customer's personal data is stored for a period of 5 years from the date of receipt in accordance with the provisions of the Act of September 29, 1994 on accounting (Journal of Laws of 2018, item 395).
PP may share the customer's personal data with the following categories of entities:
1. subcontractors, i.e. entities through which PP fulfills its own obligations, such as carriers, payment system operators or complaint handling companies,
2. manufacturers of goods covered by PP's commercial offering,
3. other entities that PP buys the goods they offer,
4. entities that provide marketing and training services,
5. owners of IT platforms where the customer's personal data is stored,
6. public authorities, if required by applicable law.
The customer is entitled to:
1. request access to your personal data;
2. request deletion of your personal data;
3. request restriction of the processing of your personal data;
4. submit a request to stop processing your personal data;
5. rectification of your personal data;
6. transfer your data;
7. the right to withdraw consent at any time without affecting the lawfulness of processing based on consent prior to the withdrawal.
8. lodge an objection with the supervisory authority if it believes that the processing of personal data about it is contrary to the provisions on the protection of personal data.
The customer's personal data is not and will not be transferred outside the European Economic Area.
The customer's personal data is not subject to automated decisions, including profiling.
The Customer's voluntary provision of personal data in the order form serves the proper fulfillment of the contract regarding the sale of goods or provision of services offered by PP. For this reason, the Customer's failure to provide its data will be contrary to the provisions of this Agreement.

§ Section 13 Termination of the contract (does not apply to sales agreements)

Both the Customer and the Service Provider may terminate the agreement for the provision of electronic services at any time and without giving reasons, provided that the rights acquired by the other party prior to the aforementioned termination are preserved. agreement and provisions below.
The Customer who has registered terminates the contract for the provision of services electronically by sending an appropriate declaration of intent to the Service Provider, using any means of remote communication, so that the Service Provider can become aware of the Customer's declaration of intent.
The Service Provider terminates the contract for the provision of electronic services by sending the Customer an appropriate declaration of intent to the e-mail address provided by the Customer during Registration.

§ Section 14 Final provisions

The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with customers who are contractors, the Seller is only liable in case of intentional damage and within the scope of actual losses suffered by the Customer who is a contractor.
The Service Provider is liable for non-performance or incorrect performance of the contract, but in the case of contracts concluded with Customers who are contractors, the Service Provider is only liable in the case of intentional damage and within the scope of actual losses incurred by the Customer who is a contractor.
The content of this regulation can be recorded by printing, storing on a medium or downloading at any time from the store's website.
In the event of a dispute arising under the concluded sales agreement or electronic service agreement, the parties will endeavor to resolve the matter amicably. The law applicable to resolve any disputes arising under these regulations is Polish law.
Complaints should be addressed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation. The Norwegian Consumer Authority can be contacted by telephone on 23 400 600 or www.forbrukertilsynet.no. The European Commission's complaints portal can also be used if you wish to lodge a complaint. This is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.
The Service Provider reserves the right to amend these Regulations. All contracts for the provision of electronic services concluded before the date of entry into force of the new Regulations are implemented on the basis of the Regulations in force on the date of conclusion of the contract for the provision of electronic services. The amendment of the Regulations enters into force within 7 days after publication on the Website of the Store. The Service Provider will inform the Customer 7 days before the entry into force of the new Regulations about the amendments to the Regulations by means of a message sent electronically. If the Customer does not accept the new content of the Regulations, he is obliged to notify the Service Provider about this, resulting in termination of the contract according to the provisions of §15.
Agreements with the seller and service provider are concluded in Polish.
The regulation enters into force on June 11, 2021, provided that for Customers who have entered into an agreement prior to June 11, 2021, section 16 clause. 6.